on 07-12-2022 21:27. . 1;CM-VER=3. 4: The temperature of your Hub 3. The broadband is terrible. 3. . Itermittently all devices will be disconnected with no internet and after a short while will reconnect. Internet Still Randomly Disconnecting After Engineer Visit. Cable team ran tests on my line remotely for a couple of days. You can check our Service Status Checker or. It is not normal to have that many “RCS partial service” errors in quick succession. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. 9) but after 20 or 30 seconds, it came back. 2 weeks ago when Virgin were doing work in the area. My Hub 3 loses connection to the Virgin network every 2-3. 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. The engineer said the readings on the router had a problem and determined the issue. But these RCS partial service messages are getting bad. Firmware Version: 1. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. We've already contacted support, and they replaced our modem and re-strung the cable into our house. 0; This issue isn't very bad when. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. finally had work completed on the 14th April and it’s now worse. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. . Warning! RCS. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. Downstream levels appear to look fine but can see multiple T3 timeouts on the upstream. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. (Package is 100 mbps) Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 283000000 -16. . Hi I have packet loss for the past week which is making gaming unplayable. 4 and 5 GHz)) Internet (Partial Service (DS only)) 12-09-2023 01:49 - edited 12-09-2023 01:52. Ok, so for at least the past day or 2, I have been having severe internet issues. I have looked through the logs and have seen thousands of Pre and Post RS errors. Can you let me know what the next steps are please. Also check all cables are in good condition and all connections are tight. 1;CM-VER=3. on 24-08-2022 11:48. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. . Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. Options. 4. Practially unusable as the broadband will cut out during my meetings online. RCS Partial Service; 12/12/2022 16:07:54. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Copy the text in the Direct Link box, beware, there may be more text than you can see. Sorry to hear you are having issues with your hub rebooting itself. Everything seems to be doing fine except gaming. called VM and the automated system said they needed to send a signal to the kit, did. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. Networking and WiFi. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. That happened twice. This log can be important to the service provider to help diagnose and correct problems, if any should occur. still getting the same issue. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. There are none in my area. 2) Modem -> i get some dropouts on this - looks like the modem is restarting at times. 100. Techs have replaced my hub3 with another hub. 168. Good afternoon all Unfortunately I have an intermittent connection and have done for the last 3-4 weeks. We've tried rebooting the router and checked router cables. Ayisha_B. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. After checking everything again, the engineer concluded that we need to change the cable going to the house. Click on the “Upstream” tab, copy the text and paste into your reply. this issues started a few days ago , the internet was cutting out and then coming back. Look at the boxnoutside the wall and changed things . I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Options. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. Re: Intermittent "Timing Synchronization failure - Loss of Sync". How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Options. I always check the Virgin Media service status but there are never any outages in our area at the time. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. The BQM will basically monitor the connection and display anything of concern such as drops, packet loss, etc. Would it be possible to look into this for me, thanks. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. They are used by your service provider to evaluate the operation of the cable modem. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. . Hi there! I'd be glad to ensure that this gets looked into further. They died. 168. Notice atom errors. The upstream stats aren't great and the 23. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. We would like to show you a description here but the site won’t allow us. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. Equipment is below. But a loose connection anywhere between your Hub and the street box would allow noise in. SpeedI have power cycled the Hub, and run it with and without the attenuator. I was given I believe a Hub 3 device. I'm tired of calling customer service to be told "your modem is. We've already. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. Joining in. Business, Economics, and Finance. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. again no joy - pods left for appx 2 hours at a time to connect. and tells you of more local issues down to. A guy came round, drilled holes etc and web/tv/phone all up and running same day. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. Re: 1. Rebooted the hub3, switched cables, removed devices etc still the same issue. . 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi Thursdayinternet is throttled during the day. and tells you. A few weeks ago we had maintenance done in our area. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. 1;CM-VER=3. - 5309303RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1. When the internet connection drops, modem reboots and internet access is then restored. . Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Hello EdLeigh92. I. Model: Deco X55. So for the last couple of months, the internet has been awful. Ok, so for at least the past day or 2, I have been having severe internet issues. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. Open a web browser and go to 192. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). I have had an unstable - 4886851 Open a web browser and go to 192. . Landline via Sipgate. called VM and the automated system said they needed to send a signal to the kit, did. 1;CM-VER=3. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. . Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. 9. 1). My upload remains in the 25-30mbps range. 100. The connection from the outside service is a straight run of coax. Started to notice problems when I was unable to sync to server on farm sim 22. NickRaske. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. For the past few months I have been experiencing latency, packet loss, and intermittent connection. . I've seen other posts here and they post there. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. I'll triple-check my coax connections but I'm pretty sure they're fine. Downstream channels 12 and 13 particularly affected. I have a VM Hub 3. Click on the “> Check router status” button. I have checked both the online fault checker and the phone one T. Restarting the router does nothing, and the errors happen at varying frequencies, from once every few days to 5-6 times a day, which. 0 Kudos Reply. Yet my internet is still dropping. For the last month we are experiencing broadband outages and drops everyday. Wireless is about 260 Down and 26 Up in the same room. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. Rebooted the hub3, switched cables, removed devices etc still the same issue. 2 weeks ago. . I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. On virgin connect app it states signal in kitchen is great but network log differs. The cables are new (installed 4 days ago) and relatively short. There was only 1 device connected at the time of the speed test. Been having issues with my Internet for 4 weeks now. 38 UPLOAD Mbps 1. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Options. . Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. I have to restart my modem 1-15 times a day. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. 1 router mode or 192. Tuesday, January 18th, 2022 8:38 PM Closed Hi uncorrectables, RCS Partial Service, and Sync Timing Synchronization failures I've had this issue before and technicians replaced the dropline from the street, and the coax inside the house to no avail. I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. . Hi forum. Select all the text (Ctrl-A if using a keyboard), copy it. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. Options. Cables of course checked, hub restarted etc. D-Link DIR-3060. You may need to be the first to report this fault. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. still getting the same issue. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. This is extremely aggravating especially when doing things that require constant use of decent. Yes that's not good - can you do this. Open a web browser and go to 192. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. I set up a BQM last night and the results are unsurprising. Well guess what I have bought multiple modems and still have the same issue. I've had constant problems since I joined over a year ago. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 21-09-2022 00:09 - edited 21-09-2022 00:14. Constant WiFi dropouts. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. I would like to add only my download speed is affected. . I've tried splitting the 2. 100. I’ve either got a good service or no service. Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. 5 29 256 qam 14 6 251000000 -4. VM Support will see the signal to your Hub needs fixing. 1;CM-VER=3. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. Then switch the Hub back on and leave ~5 minutes. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. That could just be a corroded connector/break on the coax cable going to your house. You could s etup a Broadband Quality Monitor. Solved: Hi, I have VM 500mb package. For several weeks I have had short, but frequent, broadband outages. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. But these RCS partial service messages are getting bad. Hi folks. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. I contacted Vir. All recent disruptions of service are fully VM fault. We would like to show you a description here but the site won’t allow us. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. Hi worsley, We hope you're well. checked that there is no issue in our local area and the other checks via. The information I’ve read about it. Note: in the event of a power. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 3 3558 5346 7 Locked. . 2 weeks ago when Virgin were doing work in the area. HHI114. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. Mostly in the evening but also occasionally occurs during the day. We would like to show you a description here but the site won’t allow us. In response to Bill_Carson. switched it off for 10 mins and then turned it back on etc etc. The 3. i have rebooted all the kit. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. . Speed tests have varied (when the speed test has managed to connect. Simulacra said: I'm a virgin media customer too. Several different modems purchased and the same problem remains. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. I phoned VM Support and they asked me to reset my HUB 3. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Will probably need a technician visit to resolve, unless there is a local area issue. . Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. LAN login Success; 01/01/1970 00:01:35. 0; 13/03/2022 22:54:55 Warning!. 4 REPLIES. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. 0, apparently checked cable connections to the exchange and deemed all was well. Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. These are the parts I could find, they were screwed into the end on the coaxial cable. this issues started a few days ago , the internet was cutting out and then coming back. net using a wired connection. Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. called VM and the automated system said they needed to send a signal to the kit, did. The wifi speeds are good when it works but drops out many many times a day. Various complaints made via telephone to Virgin Media who don't appear to care. QuickStart, set up and connections. I need to look at new options as its effecting my work with currently working from home. 4. 3 33 256. Cable modem continued to funciton. . 1 modem mode. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. Click the lower link (Share Live Graph) then, click generate. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. Options. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. i have rebooted all the kit. You could s etup a Broadband Quality Monitor. Virgin media says everything is fine on their end. Thanks in advance. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. Options. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. 1;CM-VER=3. Engineer visits constantly postponed. We would like to show you a description here but the site won’t allow us. Hi there, I'm in the GU52 postcode area. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). I even know every word to the call centre because I have had to call that many times. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. 0; On a superhub 3 in modem mode. I am going to send you a PM so we can look into this for you. I'd appreciate any assistance. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. Options. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. still getting the same issue. For immediate assistance, check out the Xfinity Assistant. I called the service team and was told to "let it settle", as if I was baking a cake. Could you check my router stats. Tudor. 0. 0. Log shows a few criticals and warnings: RCS Partial Service and also. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. and this happen intermittently. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. It's *not* a WiFi issue but rather broadband service issues. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. and tells you of more local issues down to street cab/ postcode level. Options. So i previously had the Superhub 2. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. 05-09-2022 23:20 - edited 05-09-2022 23:24. 1) USG for LAN check -> 100% connectivity. 2. According to my broadband monitor (I was away for the long weekend) the inter. 0;. TV via Freeview and smart TV apps. Setup. On our wavelength. Tuning in. I look to be having the same issues as others with Time Synchronization failures. Takes forever to log into hub and run a test connection drops out on everything. 0. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 3 weeks ago. Phone is plugged into hub and that can drop out mid call. and tells you of more local issues and fix estimates, down to street cab/ postcode level. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK.